Engines & Gearbox Supplies – Africa Operations

1. Introduction

These Terms and Conditions govern all sales and transactions conducted by Engines & Gearbox Supplies (“the Company”). By placing an order, the customer agrees to be bound by the terms outlined in this document.

2. Products & Descriptions

• We supply used, imported, and reconditioned engines and gearboxes.
• Product descriptions are provided as accurately as possible based on available information.
• Minor variations may occur due to the nature of mechanical components.
• Customers are responsible for confirming compatibility before purchase.

3. Orders & Acceptance

• All orders are subject to availability and confirmation.
• We reserve the right to accept or decline any order at our discretion.
• An order is only confirmed once payment has been received and verified.
• No verbal agreements are binding unless confirmed in writing.

4. Pricing & Payment

• Prices may change without prior notice due to market or supply fluctuations.
• Full payment or agreed deposit is required before processing any order.
• Goods will not be released until payment has cleared in full.
• Additional costs such as transport, customs, or handling fees may apply for cross-border deliveries.

5. Delivery

• Delivery timelines are estimates only and may vary depending on destination and logistics.
• The Company is not responsible for delays caused by third-party transport, customs clearance, or external factors.
• Risk transfers to the customer once goods are handed over to the courier or delivered.

6. Inspection of Goods

• Customers must inspect goods immediately upon delivery.
• Any damage, shortage, or issue must be reported within 48 hours.
• Failure to report within this period may affect eligibility for claims or returns.

7. Returns & Refunds

• Returns are only accepted with prior written authorization.
• Items must remain in original condition and must not be installed or tampered with.
• Refunds are subject to inspection and approval.
• Installed or modified engines and gearboxes are strictly non-returnable.

(Refer to our Refund Policy and Return Policy for full details.)

8. Warranty

• Limited warranties may apply to selected engines and gearboxes.
• Warranty does not cover misuse, incorrect installation, overheating, or physical damage.
• All installations must be performed by qualified professionals.
• Any unauthorized modifications void warranty coverage.

9. Customer Responsibilities

The customer is responsible for:

• Ensuring correct product selection before purchase
• Providing accurate delivery details
• Arranging professional installation
• Proper maintenance and usage of the product

10. Limitation of Liability

• The Company is not liable for indirect, incidental, or consequential damages.
• Liability is strictly limited to the value of the purchased product.
• We are not responsible for losses arising from misuse or improper installation.

11. Force Majeure

We are not liable for delays or failure to perform due to events beyond our control, including but not limited to:

• Natural disasters
• Border delays or customs restrictions
• Transport disruptions
• Strikes or supply shortages

12. Governing Law

These Terms and Conditions are governed by the applicable laws of the jurisdiction in which the Company operates. Any disputes will be handled through the appropriate legal channels.

13. Contact Information

For any questions regarding these Terms and Conditions, customers may contact our support team with full order details.