Engines & Gearbox Supplies – Africa Operations

1. Overview

This Delivery & Return Policy applies to all orders placed with Engines & Gearbox Supplies across Africa. By purchasing from us, you acknowledge and accept the terms outlined below.

2. Delivery Policy

2.1 Order Processing

• All orders are processed once payment confirmation has been received.
• Processing times may vary depending on stock availability, sourcing location, and export requirements.
• Customers will be notified once their order has been dispatched or prepared for transport.

2.2 Delivery Coverage

• We deliver across multiple regions in Africa, including urban, rural, and cross-border destinations.
• Some remote locations may require additional handling time or logistics arrangements.

2.3 Delivery Timeframes

• Estimated delivery times depend on distance, border clearance, and transport schedules.
• Delays may occur due to customs procedures, road conditions, or third-party courier services.
• Delivery timelines provided are estimates and not guaranteed fixed dates.

2.4 Shipping & Handling

• Delivery charges are calculated based on engine/gearbox size, weight, and destination.
• Cross-border deliveries may include additional customs or clearance fees payable by the customer unless otherwise agreed.
• Customers will be informed of all applicable charges prior to dispatch where possible.

2.5 Risk Transfer

• Risk of goods transfers to the customer upon successful handover to the courier or upon delivery, depending on the agreed shipping arrangement.
• We are not liable for delays or loss caused by third-party transport providers once goods have been dispatched.

2.6 Inspection on Delivery

Customers must inspect all goods upon arrival:

• Check packaging before signing acceptance.
• Report visible damage immediately to the courier and our support team.
• Claims for damage not reported within 48 hours may not be accepted.

3. Return Policy

Due to the technical nature of engines and gearboxes, strict return conditions apply.

3.1 Eligible Returns

Returns may only be accepted if:

• The incorrect item was supplied by our team.
• The product arrives with verified transport damage.
• A confirmed mechanical fault exists prior to installation.
• The item is materially different from the agreed specification.

All issues must be reported within 48 hours of delivery.

3.2 Non-Returnable Items

We do not accept returns for:

• Engines or gearboxes that have been installed or started.
• Items altered, dismantled, or modified after delivery.
• Incorrect purchases made by the customer (wrong model, code, or compatibility selection).
• Electrical or mechanical failures caused by improper installation.
• Special-order or imported units unless defective on arrival.

3.3 Return Authorization Process

To initiate a return:

1. Contact our support team with order details.
2. Provide clear photos, videos, and description of the issue.
3. Await official return authorization before shipping any item back.
4. Unauthorized returns will not be accepted.

3.4 Inspection Procedure

All returned items undergo a technical inspection:

• Verification of reported fault or issue.
• Assessment of installation status or tampering.
• Determination of eligibility for replacement or refund.

3.5 Refunds & Replacements

If approved:

• A replacement unit may be provided (subject to availability), or
• A refund may be issued after inspection approval.

Refunds exclude delivery and handling fees unless the return is due to our verified error.

4. Important Conditions

• Engines and gearboxes must be installed by qualified professionals.
• Compatibility must be confirmed before purchase.
• We are not responsible for incorrect selection by the customer.
• Any warranty or claim becomes void if the unit is improperly installed or misused.

5. Contact Information

For delivery or return assistance, customers should contact our support team with full order details. We aim to resolve all issues promptly and fairly.