Engines & Gearbox Supplies – Africa Operations

1. Introduction

This Privacy Policy explains how Engines & Gearbox Supplies (We) collects, uses, stores, and protects customer information when you interact with our services or make a purchase.

By using our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following information:

• Full name
• Contact details (phone number, email address)
• Physical delivery address
• Order and purchase details
• Communication records (messages, emails, inquiries)
• Payment confirmation details (processed via secure third-party providers)

We only collect information necessary to process and fulfill orders.

3. How We Use Your Information

Your information is used for:

• Processing and delivering orders
• Communicating order updates and support information
• Arranging logistics and cross-border delivery
• Verifying payments and preventing fraud
• Providing customer support
• Meeting legal and regulatory obligations

We do not sell or rent your personal data to any third parties.

4. Data Protection

We take reasonable security measures to protect your personal information from:

• Unauthorized access
• Loss or misuse
• Alteration or disclosure

Payment transactions are handled by secure third-party payment processors. We do not store full banking or card details.

5. Sharing of Information

Your information may only be shared with:

• Logistics and courier companies for delivery purposes
• Payment service providers for transaction processing
• Trusted service providers assisting with business operations

All third parties are required to handle your information securely.

6. Data Retention

We retain personal information only for as long as necessary to:

• Complete transactions and deliveries
• Comply with legal and accounting requirements
• Resolve disputes or support claims

7. Cookies & Website Use (If Applicable)

If you interact with our website, cookies may be used to:

• Improve website functionality
• Analyze traffic and user behavior
• Enhance customer experience

You may disable cookies in your browser settings, but some features may be affected.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal data
• Request corrections to inaccurate information
• Request deletion of your data (where legally permitted)
• Object to certain data usage

Requests can be made by contacting our support team.

9. Third-Party Links

We are not responsible for the privacy practices of external websites or services linked through our communications or platform.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will take effect once published or communicated through our official channels.

11. Contact Information

For any questions regarding this Privacy Policy or your personal data, please contact our support team with your full order details.